Overview:
Cisco Emergency Responder helps Cisco Unified Communications Manager customers comply more effectively with their legal or regulatory obligations and reduce their risk of liability related to emergency calls.
Cisco Emergency Responder is a software appliance that enhances emergency calling from Cisco Unified Communications Manager. It helps assure that Cisco Unified Communications Manager sends emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and, if necessary, return the call. Cisco Emergency Responder can also notify customer security personnel of an emergency call in progress and the caller's location.
New with Cisco Emergency Responder Version 10.0
Cisco Emergency Responder Version 10.0 builds on the many capabilities of previous versions with:
- Simplified licensing: Cisco Prime™ License Manager centralizes all of the licensing for Emergency Responder 10.0 and later.
- Flexibility: Flexible licensing allows the Cisco Emergency Responder Administrator to configure Emergency Responder to not track phones in an IP subnet, so you do not need Emergency Responder User Licenses for these phones.
- Capability to use E.164 dial plan: Cisco Emergency Responder can track E.164 dial-plan numbers and provide configured Emergency Response Location (ERL) treatment.
- Security: Cisco Emergency Responder provides secure Simple Network Management Protocol Version 3 (SNMPv3) communication to LAN switches and Cisco Unified Communications Manager.
Features and Benefits:
| Feature |
Benefit |
| Automatic location of IP phones by MAC or IP address |
- Eliminates the need for administrators to update location when an IP phone is relocated
- Keeps track of IP phones powered down by Cisco EnergyWise™ technology
- Uses secure SNMPv3 communication with LAN access switches and Cisco Unified Communications Manager
- Tracks devices that are configured with E.164 numbers
|
| Emergency calls routed by location |
Routes calls to a public-switched-telephone-network (PSTN) gateway capable of reaching the responsible PSAP for the caller's location |
| Identification of caller location to PSAPs by Emergency Location Identification Numbers (ELINs) |
Eliminates the need to update the Automatic Location Information (ALI) database when an IP phone is relocated |
| Integration with Intrado V9-1-1 service |
Centralizes and automates the initial administration of ELINs and ERLs for on-premises users, especially for customers with many sites in regions served by different local exchange carriers (LECs) |
| Remote worker emergency calling |
Facilitates emergency call completion with user-entered and confirmed location information for off-premises users such as teleworkers, irrespective of their proximity to the customer premises |
| Emergency call-back to ELINs |
Facilitates PSAP callback to reach the most recent callers from each location, including callers from stations without direct-inward-dialing (DID) numbers |
| Emergency call alerting by voice, web, and email |
Helps onsite security to identify and assist emergency callers immediately, and to direct fire, police, or ambulance services when they arrive |
| Remote user authentication |
Enables shared user passwords with Cisco Unified Communications Manager |
| Software appliance |
- Simplifies software installation and upgrade
- Enhances system security and stability
|
| Unified license management |
- Uses Cisco Prime License Manager for all Emergency Responder servers
- Offers flexibility to exclude untracked IP phones from licensing requirement
|
Platform Support and Product Compatibility:
Table lists platforms and other products compatible with Cisco Emergency Responder.
| Cisco Emergency Responder Platform Support and Product Compatibility |
| Platform support |
- Cisco Unified Computing System™ (Cisco UCS)
- Cisco 7800 Series Media Convergence Servers
- Equivalent customer-provided hardware servers
More information about specific models supported is available at: http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_release_notes_list.html |
| Hardware product compatibility |
- Cisco Unified IP Phones 9900 Series
- Cisco Unified IP Phone 9971 operating as wireless IP phone (IP subnet-based tracking only)
- Cisco Unified IP Phone 8900 Series
- Cisco Unified IP Phone 7900 Series
- Cisco Unified Wireless IP Phone 7920, 7921G, 7925G, and 7925G-EX models (IP subnet-based tracking only)
- Cisco Unified IP Conference Station 7935, 7936, and 7937G models
- Cisco Unified IP Phone 6900 Series
- Cisco Unified SIP Phone 3900 Series
- Cisco Unified Communications Integration for Microsoft Office Communicator, Cisco Unified Communications Integration for Microsoft Lync, Cisco Jabber™, and Cisco Unified Personal Communicator (IP subnet-based tracking only)
- Cisco IP Communicator
- Cisco ATA 180 Series Analog Telephone Adaptors (IP subnet-based tracking or manual configuration only)
- Cisco VG200 Series Gateways (IP subnet-based tracking or manual configuration only)
- Cisco Catalyst Express 500, Catalyst Express 520, Catalyst 2940, Catalyst 2950, Catalyst 2960, Catalyst 2960-S, Catalyst 2960-C, Catalyst 2975, Catalyst 3500 XL, Catalyst 3550, Catalyst 3560, Catalyst 3560-E, Catalyst 3560-X, Catalyst 3560-C, Catalyst 3750, Catalyst 3750-E, Catalyst 3750-X, Catalyst 3750-Metro, Catalyst 4000, Catalyst 4500, Catalyst 4500-E, Catalyst 4900, Catalyst 5000, Catalyst 5500, Catalyst 6500, Catalyst 6500-E Series, and Cisco 4900-Metro LAN switches
- Fixed-configuration switches in Cisco 1861 Integrated Services Routers
- Cisco Ethernet switching network modules in Cisco 3700 Series Multiservice Access Routers and Cisco 2800 and 3800 Series Integrated Services Routers
More information about specific models supported is available at: http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_release_notes_list.html |
| Software product compatibility |
- Cisco Unified Communications Manager
- Cisco Unified Operations Manager
More information about specific models supported is available at: http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_release_notes_list.html |
Licensing
Cisco Emergency Responder user licenses are required for all types of devices capable of placing emergency calls, including wired IP phones, wireless IP phones, software telephony clients, and analog gateway foreign-exchange-station (FXS) ports. Cisco Emergency Responder user licenses may be ordered together with Cisco Emergency Responder 9.0 server software. You can order additional user licenses separately. Cisco Emergency Responder user licenses are shared by both Cisco Emergency Responder 9.0 servers in a redundant pair. You do not need to order duplicate Cisco Emergency Responder user licenses for Cisco Emergency Responder 9.0 servers in a redundant pair.
Each Cisco Emergency Responder server requires a server license, including each server in a redundant pair. Server licenses are included in orders for Cisco Emergency Responder software, and can be obtained only by ordering software.
Specifications:
| Specifications |
| Protocols |
- Cisco Java Telephony Application Programming Interface (JTAPI)
- Cisco Administrative XML (AXL) Client
- Cisco Discovery Protocol
- HTTP
- Simple Mail Transfer Protocol (SMTP)
- Simple Network Management Protocol (SNMP)
- Syslog
|
| Performance |
Up to 30 emergency calls per second, depending on server platform |
| Reliability and availability |
Redundant (active and standby) hardware and software servers |
| MIBs |
SYSAPPL-MIB |
| Languages |
English, Canadian French (onsite security and off-premises user interface only), and Spanish (off-premises user interface only) |
System Capacity:
Table provides capacity information for Cisco Emergency Responder 9.0 on various hardware platforms, assuming one synthetic voice alert per emergency call. Note that different virtual-machine profiles provide different capacity on Cisco UCS Tested Reference Configuration (TRC) platforms.
| Cisco Emergency Responder System Capacity |
| Automatically tracked phones |
6,000 |
12,000 |
20,000 |
30,000 |
40,000 |
| Manually configured phones |
1,000 |
2,500 |
5,000 |
10,000 |
12,500 |
| Roaming phones (per Cisco Emergency Responder cluster) |
600 |
1,200 |
2,000 |
3,000 |
4,000 |
| Switches |
200 |
500 |
1,000 |
2,000 |
3,000 |
| Switch ports |
12,000 |
30,000 |
60,000 |
120,000 |
150,000 |
| ERLs |
1,000 |
3,000 |
7,500 |
10,000 |
12,500 |
Documentation:
Download the Cisco Emergency Responder Datasheet (PDF).
