Cisco Unified IP Phone 9971
Advanced Collaborative Media Endpoints

Overview:

The Cisco Unified IP Phone 9971 is an executive class collaboration endpoint that provides voice, video, applications and accessories. Highlights include Gigabit Ethernet, Wideband Audio, Color Touchscreen Display, desktop Wi-Fi connectivity along with a new industrial design and user interface designed for simplicity and high usability. Accessories, sold separately, include a standard definition USB camera, Jawbone ICON for Cisco Bluetooth headset, color Key Expansion Module plus support for Bluetooth, USB, Secure Digital Input Output (SDIO) devices. Application support includes XML capabilities.

• Newly developed industrial design and user experience designed for use with its VGA touchscreen display
• H.264 video support for 2-way standard definition calling with USB support for the Cisco Unified IP Camera
• Choice of 802.11 a/b/g desktop wi-fi connectivity or Gigabit Ethernet network connectivity and switch port available for a downstream PC
• Embedded Bluetooth radio and 2 USB ports for headsets and the camera
• Firmware support for XML applications

Advanced Collaborative Media Endpoints

Accelerate decision making with the addition of high-performance business video directly from your desk phone.

The Cisco Unified IP Phone 9900 Series delivers high-quality, interactive multimedia communications and advanced features in an elegant ergonomic design that is user - and eco-friendly.

IP Phone 9971 features:

• Interactive video elevates and personalizes communications (Requires Cisco Unified Video Camera)
• Large backlit, vibrant high-resolution 640 x 480 pixel fully-adjustable color display with touchscreen makes viewing easy
• Built-in 802.11a/b/g Wireless-fidelity (Wi-Fi) radio increases portability and return on investment
• Six tri-color illuminated LED line/feature keys provide at-a-glance status for primary and shared lines
• Dual standard USB 2.0 ports support wired headsets for greater choice and convenience
• Bluetooth 2.0 headset profiles adds freedom at the desk
• High-definition voice (HD voice) provides greater clarity in communications
• Up to three Cisco Unified IP Color Key Expansion Modules for added scalability
• XML and MIDlet multimedia applications transform business processes and enhance user experience
• Gigabit Ethernet switch ports deliver high-speed network connection and PC collocation for reduced infrastructure cost

Eco-friendly features include:

• Reground and recyclable plastics.
• Deep-Sleep power option reduces power consumption up to 90 percent in off-hours versus the phone in active state during the workday.

This product is part of the Cisco Collaboration 2009/2010 Launch. For more details on availability, pricing and ordering, please contact your local Cisco account representative or Channel Partner account representative.

Features and Benefits:

Feature	Benefit
Hardware
Ergonomic Design	Highly usable and intuitive arrangement of lines, features and calls. Transfer, Conference and Hold appear on hard keys to reduce the number of presented softkeys to a maximum of 4 per call state.
Customization	This model can be ordered as Arctic White or Charcoal Gray. Handsets are available internationally as slimline (5oz, 140g) or standard (6oz, 170g) and can be mixed and matched between users within the same work environment to enable a feeling of customization and ownership among the users.
Display	VGA presentation for calling, video calling and applications. 5-inch (10 cm) graphical TFT color display, 24-bit color depth, 640 x 480 effective pixel resolution, with backlight. Display also supports localization requiring double-byte Unicode encoding for fonts.
Ethernet	Internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100/1000 BASE-T Ethernet network through an RJ-45 interface with single LAN connectivity for both the phone and a colocated PC. System administrator can designate separate VLANs (802.1Q) for the PC and phone, providing improved security and reliability of voice and data traffic.
Desktop Wi-Fi Ethernet	As an alternative to wired Ethernet, this model supports an on-board wi-fi radio and antenna that enables connectivity to a wi-fi access point thereby saving on the labor costs of pulling Ethernet cables to every work location.
Bluetooth	Mobility for headset users within 30 feet of their desktop to enable the freedom to go to the printer, a colleague's desk or nearby private location while on a call. The 9951 supports the Hands-free and Headset Bluetooth profiles.
USB	2 USB ports accelerate the usability of call handling and applications by enabling accessories such as the Cisco Unified IP Camera, wired and wireless headsets.
External Audio Ports	General Purpose Audio In and Audio Out ports enable a relaxed speakerphone experience over external speakers and microphone.
Secure Digital Input Output (SDIO)	Enables an additional option for portability and presentation of confidential data, video and sample applications.
6 Lines Expanding to 114 with 3 Key Expansion Modules	The convenience of many speed dials or programmable features, or the necessity of following the activity of many lines. Up to 200 calls supported per device.
Buttons	6 feature buttons with state indicating LEDs 6 call session buttons with state indicating LEDs Applications, Directories, Voicemail Conference, Transfer, Hold Volume Up/Down Back-lit Mute, Speakerphone, Headset Back, End Call, 5-Way Navigation Pad Arabic keypad
Accessories
Key Expansion Module	Available separately, enables advanced use of lines, speed dials and features.
Cisco Unified IP Camera	Available separately, enables 2-way video calling between phones or to a media conference unit.
Cisco Unified Video Advantage Support	Alternatively to supporting the Cisco Unified IP Camera, the Cisco Unified Video Advantage camera and application (running on a PC) are also supported.
Headset Support	Integrated design & advanced, updateable firmware for Jawbone ICON for Cisco Bluetooth headset which also works with all major mobile phone models. Also supports standard Bluetooth and USB headsets supported via the hands-free and headset Bluetooth profiles. Wideband analog headset support also provided via a dedicated RJ9 headset port on the rear of the phone.
Firmware
New User Experience	Advanced organization of lines, speed dials and programmable features separate from call appearances. Great for those who make few calls per day, better for those who handle dozens of calls per hour.
SIP Signaling	SIP interoperation with the call control and partner applications enables a rich unified communications solution.
Application Support	XML applications provided by Cisco's application development partners or customers' own development staff.

Technical Specifications:

Product Specifications
Hardware
Protocols	SIP for signaling H.264 for video
Connectivity	10/100/1000 wired Ethernet network port plus switched PC port 802.11a/b/g wi-fi
Options	Arctic White or Charcoal Gray color Slimline (5oz, 140g) or Standard (6oz, 170g) handset
Language Support	Arabic, Bulgarian, Catalan, Chinese (People's Republic of China), Chinese (Hong Kong), Chinese (Taiwan), Croatian, Czech, Danish, Dutch, English - plus localized prompts for the UK, Estonian, French, Finnish, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Russian, Spanish (Spain), Slovak, Swedish, Serbian (Republic of Serbia), Serbian (Republic of Montenegro), Slovenian, Thai, Turkish
Physical Dimensions (HxWxD)	9.2" (23.4 cm) x 10.33" (26.25 cm) x 1.56" (3.97 cm) In slab mode with the footstand removed
Power	IEEE Power over Ethernet 802.3af and 802.3at supported, class 4. The 9971 is compatible with both class 3 and class 4 IEEE PoE switch blades and supports both Cisco Discovery Protocol (CDP) and Link Layer Discovery Protocol - Power over Ethernet (LLDP-PoE)
Temperature Range
Operational Temperature	32 to 104°F (0 ~ 40°C)
Relative Humidity	10 to 95% (noncondensing)
Storage Temperature	14 to 140°F (-10 to 60°C)
Quantity Shipped per Pallate	320 units
Calling Features
Calling Feature Support	+ Dialing Abbreviated dialing Adjustable ringing and volume levels Adjustable display brightness Agent Greeting/Whisper Coaching Application Launch Pad Auto-answer Auto-detection of headset Barge Callback Call forward Call forward notification Call history lists Call park Call pickup Call timer Call waiting Caller ID Corporate directory Conference Direct transfer Extension mobility service Fast-dial service Forced access codes/Client matter codes Group call pickup Hold Intercom Immediate divert Join Last-number redial Malicious-caller ID Message-waiting indicator Meet-me conference Music on hold Mute Network profiles (automatic) On- and off-network distinctive ringing OPickUp Personal directory Predialing before sending Privacy Redial Ring tone per line appearance Service URL Shared line Time and date display Transfer Visual Voice Mail Voice Mail
Audio Codec Support	G.711a, G.711u, G.729a, G.729ab, G.722, iSAC and iLBC audio compression codecs.
Configuration Options	Dynamic Host Configuration Protocol (DHCP) client or static configuration Support for online firmware upgrades using Trivial File Transfer Protocol (TFTP) Domain Name System (DNS) HTTP Firmware Management
Network Features	Cisco Discovery Protocol (CDP) Link Layer Discovery Protocol Power over Ethernet (LLDP-PoE) Transparent secure roaming Provisioning of network parameters through DHCP Switch Auto-Negotiation VPN Client
Security Features	Certificates Image authentication Device authentication File authentication Signaling authentication Media encryption using Secure Real-Time Protocol (SRTP) Signaling encryption using Transport Layer Security (TLS) Protocol Certificate authority proxy function (CAPF) Secure profiles Encrypted configuration files
Provisioning and Manufacturing	Cisco Unified Communications Manager Express Version Negotiation Web server for configuration and statistics QoS reporting: jitter, delay, dropped packets, and latency on a per-call basis Real Time Control Protocol (RTCP) support and monitoring Syslog
Video Features and Benefits
Video Standards	H.264/AVC
Frame Rates	30 fps (maximum) using H.264/AVC for video
Frame or Picture Formats	SQCIF (128 x 96 pixels) QCIF (176 x 144 pixels) QVGA (320 x 240 pixels) SIF (352 x 240 pixels) CIF (352 x 288 pixels) VGA (640 x 480 pixels)

Wi-Fi Features and Specifications
Protocol	IEEE 802.11a, 802.11b, and 802.11g
Frequency band and operating channels	Uses IEEE 802.11d to identify band ranges and channels
Support mode	IEEE 802.11a IEEE 802.11b/g Autosensing, IEEE 802.11b/g preferred over IEEE 802.11a Received signal strength indicator (RSSI) (default)
Data rates	IEEE 802.11a: 6, 9, 12, 18, 24, 36, 48, and 54 Mbps	IEEE 802.11b: 1, 2, 5.5, and 11 Mbps	IEEE 802.11g: 6, 9, 12, 18, 24, 36, 48, and 54 Mbps
Nonoverlapping channels	IEEE 802.11a: Up to 23 (including radar channels) IEEE 802.11b/g: 3 (Japan uses 4) (Bluetooth 2.0 also makes use of the 2.4 GHz spectrum, so IEEE 802.11a is recommended when using Bluetooth 2.0)
Wireless modulation	IEEE 802.11a: OFDM IEEE 802.11b: Direct sequence spread spectrum (DSSS) IEEE 802.11g: OFDM and DSSS
Receiver sensitivity (typical)	IEEE 802.11a: 6 Mbps: -91 dBm 9 Mbps: -90 dBm 12 Mbps: -88 dBm 18 Mbps: -86 dBm 24 Mbps: -82 dBm 36 Mbps: -80 dBm 48 Mbps: -77 dBm 54 Mbps: -75 dBm	IEEE 802.11b: 1 Mbps: -96 dBm 2 Mbps: -95 dBm 5.5 Mbps: -90 dBm 11 Mbps: -87 dBm	IEEE 802.11g: 6 Mbps: -91 dBm 9 Mbps: -90 dBm 12 Mbps: -87 dBm 18 Mbps: -86 dBm 24 Mbps: -82 dBm 36 Mbps: -80 dBm 48 Mbps: -77 dBm 54 Mbps: -76 dBm
Transmitter output power	IEEE 802.11a OFDM: 40 mW (16 dBm) 32 mW (15 dBm) 20 mW (13 dBm) 8 mW (9 dBm) 3.2 mW (5 dBm) 1 mW (0 dBm)	IEEE 802.11b CCK: 50 mW (17 dBm) 20 mW (13 dBm) 8 mW (9 dBm) 3.2 mW (5 dBm) 1 mW (0 dBm)	IEEE 802.11g OFDM: 40 mW (16 dBm) 32 mW (15 dBm) 20 mW (13 dBm) 8 mW (9 dBm) 3.2 mW (5 dBm) 1 mW (0 dBm)
Range (Stated Ranges Are from Measured Open-Site Range Testing)	IEEE 802.11a: 6 Mbps: 604ft (184 m) 9 Mbps: 604 ft (184 m) 12 Mbps: 551 ft (168 m) 18 Mbps: 545 ft (166 m) 24 Mbps: 512 ft (156 m) 36 Mbps: 420 ft (128 m) 48 Mbps: 322 ft (98 m) 54 Mbps: 289 ft (88 m)	IEEE 802.11b: 1 Mbps: 1,010 ft (308 m) 2 Mbps: 951 ft (290 m) 5.5 Mbps: 919 ft (280 m) 11 Mbps: 902 ft (275 m)	IEEE 802.11g: 6 Mbps: 709 ft (216 m) 9 Mbps: 650 ft (198 m) 12 Mbps: 623 ft (190 m) 18 Mbps: 623 ft (190 m) 24 Mbps: 623 ft (190 m) 36 Mbps: 495 ft (151 m) 48 Mbps: 413 ft (126 m) 54 Mbps: 394 ft (120 m)
Access Point Support	Cisco 500 Series Wireless Express Access Points Cisco 1000 Series Lightweight Access Point Cisco Aironet 1100 Series Access Point Cisco Aironet 1130 AG Series Cisco Aironet 1200 Series Cisco Aironet 1140 AG Series Cisco Aironet 1230 AG Series Cisco Aironet 1240 AG Series Cisco Aironet 1250 Series Cisco Aironet 1300 Series	Required versions: Cisco Wireless LAN Controller (lightweight) Minimum: Version 4.0.217.0 Recommended: Version 5.1.151.0 or later Cisco IOS® Software access points (autonomous) Minimum: Version 12.3(8)JEA Recommended: Version 12.3(4g)JA1 or later
Wireless Security	Authentication: Cisco Wireless Security Suite IEEE 802.1X Lightweight Extensible Authentication Protocol (LEAP) Authentication Extensible Authentication Protocol and Flexible Authentication with Secure Tunneling (EAP-FAST) Wi-Fi Protected Access (WPA) Versions 1 and 2: Personal and Enterprise Cisco Centralized Key Management (CKM)	Encryption: 40- and 128-bit static Wired Equivalent Privacy (WEP) Temporal Key Integrity Protocol (TKIP) and Message Integrity Check (MIC) Advanced Encryption Standard (AES)
QoS	IEEE 802.11e and Wi-Fi Multimedia (WMM) Traffic Specification (TSPEC) Enhanced Distributed Channel Access (EDCA) QoS Basic Service Set (QBSS)
Radar detection	Dynamic frequency selection (DFS) and transmit power control (TPC) according to IEEE 802.11h

Unified Communications Manager Support

• Cisco Unified Communications Manager version 7.1(3a)SU1 or later.
  – Some features require more recent version of UC Manager and Dev Pack support. Please check the release notes for more information.
• Survivable Remote Site Telephony (SRST) version 4.3 or later.
• CME 8.6 or later

Licensing

Phone licensing is dependent on the call control platform and its policies. For the Cisco Unified Communications Manager, the 9971 requires 4 Device License Units (DLUs) or an Enhanced IP User Connect License for UCM release 7.1(5) or later. There are no special licenses plus phone bundles for Tier II distributors. The 9971 is not supported on non-Cisco third party call control systems.

Documentation:

Download the Cisco Unified IP Phone 9971 Datasheet (PDF).