Hybrid work for financial services

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Turbocharging digital banking

Since the pandemic, 44% of banking customers say they are using their primary bank’s mobile app more often.

(Source: Deloitte)

61% of bank consumers interact weekly with their financial institutions' digital channels.

(Source: PwC)

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Customer expectations

40% of customers said the most important factor in choosing a banking partner is based on mobile and online banking capabilities.

(Source: Citizens Bank)

Companies with strong digital-first capabilities have an 89% customer retention rate.

(Source: Aberdeen)

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Despite the higher rates of digital customer engagement, financial institutions must ensure that applications are stable, secure, and available in the moments that matter.

When a problem arises, it could be the app itself, a malware attack, the user’s network connection, a data center issue, a cloud service issue, or a range of other problems. All the customer wants to do is pay a bill.

That’s where Full-Stack Observability by Cisco comes in, giving insights to find the problem and the intelligence to take action across the stack for performance, optimization, and security.