Hybrid Work for Retail

Cisco empowers your associates and agents, whether at home, in the store, or anywhere else. Because work is not where you go, it's what you do.

Provide hybrid work experiences so you can deliver experiences that meet customers’ expectations wherever, whenever, and however they choose to shop.

The current state of the retail workforce

With staffing shortages causing an array of issues for retailers, it's time to rethink the work experience.

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More than 40% of workers say they are likely to switch to a more flexible job, even if it means taking a pay cut.

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Over the long term, contact center leaders anticipate a hybrid work environment with 47% of agents working remotely.

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98% of businesses predict that going forward, meetings will have at least one remote worker.

Hybrid work improves the associate experience

Attract and retain your workforce by empowering associates and agents with the tools to be productive in multiple environments.

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Intelligent contact center

Equip associates with the information and capabilities they need to improve customer experience from anywhere.

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Secure connectivity and optimization

Securely connect stores and prioritize traffic to help ensure uptime and reliability.

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Multichannel fulfillment

Enable store associates to fill and deliver customer orders quickly and accurately.

Build a resilient and secure workforce

Prepare your business for the future with a suite of flexible, supportive, and inclusive hybrid work tools. No matter how your retail business operates, have the confidence that the connections are secure.

Better customer experience

Hybrid work is beneficial for more than just the retail workforce. Intelligent self-service and agent-based customer interaction capabilities provide customers with the opportunity to engage and shop via whatever channel they prefer.