Cisco Retail
You have challenges. We have solutions.

Customer journey

• Mobile engagement -
  Enable customers to find, order, and receive products whenever, wherever, and however they want.
• Digital displays and labels -
  Manage digital content and its distribution to digital displays of all sizes across the enterprise.
• Intelligent contact center -  
  Whether in a contact center or working from home, equip associates with the information and capabilities they need to improve customer experience, enhance brand loyalty, reduce operating costs, and enable sustainable outcomes.
• Customer experience management -
  Track all points of the customer journey to drive brand awareness, customer consideration for future purchases, optimized purchase experiences, superior service, and expanded engagement.

Associate experience

• Assisted selling -
  Equip associates to deliver a personalized and contextual customer experience.
• Associate engagement -
  Enable associates to be more effective in their roles by improving employee communication and engagement.
• Mobile POS and line busting -
  Reduce wait times and give customers a positive lasting impression by providing check-out anywhere in the store, curbside, or when delivering orders.
• Flexible fulfillment -
  Enable store associates to efficiently and accurately fill, deliver, and accept returns of customer orders.

Physical and cyber security

• Safety and surveillance -
  Monitor store and other location environments to protect customers and associates.
• Loss prevention and fraud detection -
  Reduce inventory shrinkage and other losses due to theft and fraud.
• Secure connectivity and optimization -
  Securely connect stores and prioritize traffic to ensure uptime and reliability.
• Threat defense -
  Protect corporate and customer information by identifying and blocking cybersecurity threats.

Intelligent operations

• Wireless and video analytics -
  Understand the presence, proximity, and location of your customers and associates to make better marketing, merchandising, and staffing decisions.
• Digital experience management -
  Ensure users receive the consistent, reliable, and secure digital experiences they expect.
• Enabling secure hybrid cloud -
  Securely and seamlessly connect the enterprise to applications and services which may span on-premise and/or multiple cloud platforms.
• Equipment monitoring -
  Ensure efficient operation of equipment throughout the enterprise.
• Smart and sustainable facilities -  
  Reduce costs and optimize resources in a sustainable approach to building management.

Distribution and fulfillment

• Occupational safety -
  Monitor distribution and fulfillment centers for unsafe working conditions and practices.
• Distribution automation -
  Proactively monitor and manage equipment and processes in distribution and fulfillment centers to improve efficiency.
• Order fulfillment -
  Enable distribution and fulfillment center associates to quickly and accurately fill and ship customer orders