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Cisco Unified Attendant Console Advanced
Dispatch Calls Quickly with a Personal Touch

 

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Overview:

Manage high volumes of calls from customers, employees, and business partners smoothly and efficiently. Cisco Unified Attendant Console Advanced (Figure 1) gives corporate operators and receptionists the tools they need to professionally handle incoming calls with ease. Its powerful call queuing engine helps your operators easily manage a high call volume from a variety of sources. The robust directory can handle up to 100,000 contacts and synchronize directly with Microsoft Active Directory. And the optional high-availability feature for the Cisco Unified Attendant Console Advanced server protects your system from downtime.

Figure 1. Cisco Unified Attendant Console Advanced

Figure 1. Cisco Unified Attendant Console Advanced

Cisco Unified Attendant Console Advanced includes a web-based administration utility that guides you through configuring the application server with Cisco Unified Communications Manager. The Cisco Unified Attendant Console Advanced client software is loaded on each operator's desktop PC.

Cisco Unified Attendant Console Advanced pairs with Cisco Unified IP Phones, and is supported on Cisco Unified Communications Manager and Cisco Business Edition 6000 platforms.


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