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Cisco Webex: Enterprise
Webex brings everyone together to do exceptional work.
Webex Features:
Webex Meetings
The best video conferencing and online meeting software.
With Webex you can meet face-to-face with anyone in the world, instantly. Sign up free, today.
Hassle-free video conferencing that just works.
Feel like you're there.
Build stronger relationships with HD video and audio that bring you face-to-face with anyone, anywhere.
Work together, securely.
Host or join secure meetings anywhere, on any device, and keep your data and privacy protected.
Be anywhere, reach anyone.
Reach your customers anywhere in the world, while reducing office and travel expenses.
The meetings experience is all about you.
Make it yours, with intuitive controls and an experience that is tailored to you.
- Get the view you need. Place movable panels where you want. See everyone with grid view or re-size as you wish.
- In-meeting reactions with emojis bring a little fun into your meetings.
- Virtual, customized, or blurred backgrounds keep everyone focused on you and not what’s behind you.
- Breakout rooms allow for discussions with smaller groups within the same meeting.
What's Included
HD video and audio
High quality video meetings with up to 1,000 attendees. Connect audio through your computer (VoIP), a dial-in number, or have the meeting call you directly.
Easy screen sharing
Screen share your desktop, application, or file during your video conference. Or start a whiteboard and brainstorm together.
1:1 and group messaging
Send messages and files in saved spaces, all organized around your workstreams.
Powerful meeting controls
Easily accessible meeting control bar and in-meeting features like breakout rooms, blurred/virtual backgrounds and more.
Meeting recordings and transcription
Record your meetings locally or to cloud storage and get transcripts, automatically.
Calendar integrations
Easily schedule, host, and join meetings with integration into your Google or Microsoft calendars.
Your own AI-powered meeting assistant.
Lead more focused and engaged video conferences with a voice-activated digital assistant to help you stay on track.
- Let the Webex Assistant take notes and meeting highlights for you so you can stay focused on the meeting.
- Capture every detail with real-time transcription and closed captioning during the meeting.
- Automatically create post-meeting recap emails with highlights and action items, to keep working moving after the meeting.
*available on enterprise plans only
Webex Calling
A complete business phone system, in the cloud.
Webex gives you a phone number and powerful calling system so you can make and receive calls to your business, on any device.
A calling service built for your growing business.
Never miss an important call.
Get a business phone number that rings on any device, anywhere, and a full set of powerful cloud calling features.
Effortless management, less overhead
Forget the costly overhead of a physical business phone system, and easily manage all your services, users, and security in one place.
Let your customers easily reach you, anywhere.
Easily manage in-coming calls with extensions, shared lines, and intelligent call routing features that puts them in touch with the right person, every time.
What's Included
Business phone number
Get a main phone number so you can make and receive business calls. Transfer an existing number you want to keep or get a new one.
Phone menu & call routing
Control your incoming calls with an automated phone menu and intelligent call routing that directs your calls to the right destination in your business.
Powerful cloud calling features
Get powerful calling features like shared lines, hunt groups, call waiting, hold, pickup, forward, do not disturb and transfer.
Team messaging
Secure one-on-one and group messaging, file sharing, digital whiteboarding and more.
Visual voicemail
Connect to your voicemail, view waiting messages and access visual voicemail, all with a single click.
Built-in security
Security is built-in as a key foundational element and doesn’t require settings to be updated to stay protected.
Supporting today's remote businesses.
Your business is wherever you are. Your customers need to reach you anywhere, and your employees need to stay connected everywhere.
With Webex, you get the ultimate business calling solution so you can keep operations running, no matter where you are.
- Set your business number to ring on any device, anywhere.
- Make business calls from your mobile device and keep your personal number private.
- Quickly move your call from one device to another or turn it into a video meeting without missing a word.
- Get integrated team messaging so you’re always in touch with your remote employees.
Webex Messaging
Keep work moving after the meeting
Work doesn’t end just because your meeting did. Included in every Webex plan is the ultimate team collaboration platform for messaging, file-sharing, whiteboarding, and getting stuff done.
A calling service built for your growing business.
Always stay connected
Collaboration is more than just a meeting. Stay connected to your teams before, during and after the meeting with an always-on collaboration platform that works across all your devices.
Keep projects on track
Collaborate with your teams in spaces organized around your different workstreams. Securely share files, send messages, and keep projects moving.
Never miss a detail
All your messages and shared files are stored in secure, always-there spaces, with powerful search capabilities that ensure everything you need is at your fingertips.
What's Included
1:1 and group messaging
Chat individually or in groups with messages, gifs, emojis and reactions. Easily delete or edit messages, add people to conversations, and more.
File and content sharing
Share even the largest of files in a secure space that’s neatly organized, searchable, and easy to find what you need.
Two-way whiteboarding
Whiteboard or draw with your team and share the interactive drawing in chat. Keep iterating whether or not you’re in a live meeting.
Make calls directly to other Webex users
Make or receive video calls to other Webex users through the app, for free.
Integrate productivity tools
Get pre-built integrations with the tools you use every day, such as Microsoft, Google, and Salesforce.
Personalize your spaces
Change your color theme, add a cover photo, set a custom status, and personalize the experience to you.
Never miss a message.
Don’t let time-sensitive emails get lost in an overflowing inbox. Keep work moving forward with secure messaging that connects you instantly to your teams.
- Group messaging makes it easy to get answers to your questions and make decisions quickly so projects keep moving forward.
- Always-on capabilities mean you never miss an important message (or cat GIF) on any device. All your messages, files, and whiteboards are saved in your spaces.
- Minimize distractions without missing critical updates by customizing your notifications, flagging messages for follow up and using filters to zero in on spaces where you’ve been mentioned.
Share files with the whole team.
Sharing even the largest of files and content in a space is quick and easy.
- The files you send and receive are neatly organized, searchable, and saved right alongside your messages, so it’s easy to always find what you’re looking for.
- Looking for a file, person, or message? The secure search function makes it easy to find what you need at a moment’s notice.
- Co-edit Microsoft OneDrive and SharePoint Online files in real time right in Webex–no more app switching needed.
Webex Contact Center
The all-new cloud contact center, built for the future of customer experience.
Drive better engagement between your business and customers with the all new Webex Contact Center, our flexible, innovative cloud contact center solution.
A calling service built for your growing business.
Customer delight
- Let customers connect their way – message, chat, text, email, or call.
- Fast and easy 24/7 self-service with voice and chat virtual agents
- Close the feedback loop with customer experience
Super powered agents
- Frictionless agent desktop with modular extensibility
- Full context awareness with complete customer history, including customer journey results, in a single interface
- CRM integrations reduce application switching
Flexible customizable platform
- New microservices architecture with enterprise-grade horizontal scale
- Open APIs provide ultimate customization flexibility, with Cisco-grade security
- Drag-and-drop flow control builder allows fast and easy customization
Collaborative contact center
- Complete collaboration suite to engage your entire team.
- All-in-one messaging, meetings, calling, devices, and more from a security-focused leader.
What's Included
Routing and queue management
Intelligently distribute calls across agents in multiple or remote sites with routing based on criteria.
Automatic Call Distribution
Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more.
Reporting and dashboards
Real-time and historical operational dashboards help maximize performance and productivity.
Omnichannel communications
Unified communications eliminate data silos and provide an interaction history to enable better customer service.
Call recording
Record calls, create recording schedules, and search recordings by specific call attributes.
Email and chat capabilities
Standardize response templates and automated email routing rules. Secure, AI-powered chatbots allow for 24/7 self-service.
Empowering agents to work anywhere.
When you need to offload expanding call volume, or agents need to work from home, Webex Contact Center can be quickly deployed to enable your agents to take calls from anywhere.
- Transition quickly to have agents taking calls from home in as little as 5 days.
- Provide consistent and seamless experiences to your contact center staff, no matter where they are.
Plan Comparison:
Free |
Starter |
Business |
Enterprise |
|
|---|---|---|---|---|
| Number of hosts | 1 User | 1 to 50 | 1 to 100 | Unlimited |
Meetings & Video conferencing |
||||
| Meeting length (how long can my meetings be?) | Up to 50 minutes | 24 Hours | 24 Hours | 24 Hours |
| How many people can join a meeting | Up to 100 | Up to 150 | Up to 200 | Up to 100,000 |
| Cloud Recording Storage | 5GB | 10GB | Unlimited | |
| MP4 recordings | ||||
| Recording transcriptions | ||||
| Add an alternate host | ||||
| File transfer feature | ||||
| Fullscreen video with 4 layout options | ||||
| Screen/Mobile Sharing | ||||
| Support for iPhone, iPad, Android, and wearable devices | ||||
| Chat, notes, raise hand and polling | ||||
| Save recordings to your computer | ||||
| Breakout sessions | ||||
| Customer support | Online Support Only | Chat & call-in | Chat & call-in | Chat, call-in, & dedicated rep available |
| Virtual backgrounds | ||||
Messaging and collaboration |
||||
| Control who gets added to a space | ||||
| Unlimited direct and group messaging | ||||
| Interactive whiteboarding | ||||
Audio Features |
||||
| Toll-free dial-in | ||||
| Toll dial-in | ||||
| HD VoIP | ||||
Security Features |
||||
| FedRamp authorized | ||||
| Encrypted cloud recordings | ||||
| HIPAA/BAA compliance | ||||
| End-to-end encryption option | ||||
| TLS 1.2 support | ||||
| Enforce meeting password with joining | ||||
| Lock personal meeting rooms | ||||
| Webex Free |
Webex Starter Edition |
Webex Business Edition |
Webex Enterprise Edition |
|
Documentation:
Download the Webex Meetings Brochure (PDF).